Studio Nails Is Amazing.
I would like to share my experience with Studio Nails that has become one of the most enjoyable facets of my life. The family atmosphere that is displayed and the amazing friendly way of how they deal with their customers is a true testament to their desire to please their customers.
No matter what kind of day or week I am having, it is always cheers me up to have my nails serviced in this salon.
In may other nail salons I have visited, it feels like you are being herded as a number in the process.
Not at Studio Nails. You are always greeted by many of the nail techs when you arrive. They always inquire how me and my family are doing in a very sincere way.
But, the relationship I have developed with the owner, Konitha has been nothing but inspiring. Konitha is a thriving survivor of the tragic events of Cambodia during the Khmer Rouge occupation. Konitha and her family survived living in horrific conditions at a refugee camp and fled the country to save their lives.
They were then sponsored by a church in Mount Healthy and moved here to the United States. Konitha has lived the American dream and built a beautiful family and business and always has a smile on her face.
I am often humbled about any minor grumbling in my own life, when I think of what she has endured and what a great spirit she has and shares.
Despite all of this. They do a fantastic job on your nails to boot.
A hundered thumbs up for Studio Nails.
Excellent service requires more than pretty polish. Ever been accosted by a business owner? That was my experience today. After scheduling an appt earlier today for nail service, I arrived only to be met at the door by the owner, Konitha. She did not invite me in, but said she needed to speak with me. As the other patrons looked on through the glass wall and doors, she proceeded to air her grievances. She didn't like my tone when I called earlier in the week to schedule an appt and there was no availability...she said I sounded frustrated and snapped at her. After I apologized and said it had more to do with my stressful day than her, I asked why she had chosen to express herself this way. I indicated that it was offensive and unprofessional to treat a client in this manner. She went on for nearly 15 minutes about how she had been in business for 12 years, didn't need me to tell her how to run her business and then left me standing outside. When I asked for the business' information to report the experience to the BBB, I was asked to leave. Now that is customer service. No self-respecting business treats its clientele like this - or has employees that fight others and create scenes where the police must be called in (another recent adventure at Studio Nails). I'd recommend taking your business elsewhere. I certainly will.
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